Payment and Delivery

(Terms & Conditions - here)

Payment and delivery:

Jewellery and glassware is normally in stock, unless otherwise stated (please refer to the item details for specific information).

COVID-19 (Coronavirus) Updates Notice:

Northumbria Gems is on a break, provisionally till 13th April, awaiting further UK Government instruction re. the Coronavirus (COVID-19) outbreak. You can still make a purchase if you are happy to wait for despatch (the courier service may differ from that stated). I will send order updates by email. Thank you.

Important updates from Royal Mail:

https://www.royalmail.com/coronavirus

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Delivery cost:

Orders of £95 and over - currently free UK delivery (or reduced international delivery charge).

To check postage cost for an item, first add it to the basket. Under 'Basket Totals' you should see a 'calculate shipping' link. Select your country from the dropdown menu then 'update totals' and your postage should be shown in the total (there is no need to log in to check postage).

Please note that weights displayed under a product's 'additional information' are an approximate weight of the packaged item. This is for shipping purposes and not an exact item weight.

If there are any changes to normal despatch times, or known information on postal service delays, I will display these here, or on my website home page.

In the unlikely case that I notice an error in the listing, or it is not in stock, I will contact you. If this cannot be remedied I will send you a full refund.

TO MAKE PAYMENT:

Once you have added items to the basket, select 'calculate shipping', then apply the postage which applies for your country.

When you are ready, click on the large blue button, 'Proceed to Checkout'. Once you have completed your delivery and contact details, just click on 'Proceed to Paypal' and you will be taken to secure payment - you don't need a Paypal account to make payment. You will see the 'Terms & Conditions', and will need to tick the acceptance box to proceed.

N.B. COUPON CODES: if you have a coupon code, just enter this in the box to the left of the 'basket' page (before calculating the shipping) and click on the 'Apply Coupon' button. You should see the new subtotal appear.

Payment type:

Payment can be made via PayPal account and credit or debit card. If you don't have a PayPal account, a credit or debit card can be used via PayPal's 'Guest Checkout'.

I will activate a part refund if there is an overpayment of postage & packing (e.g. for multiple orders).

Delivery:

Before despatch, I carefully package your item, with your address (and a return address) clearly printed, and customs labels attached where applicable.

Once your order is posted, I will send your an email message confirming despatch.

I will normally send your order via Royal Mail. Postage options are available in the dropdown menu after adding a product to your basket (before Checkout).

I reserve the right to send orders by an alternative method, if I find this to be necessary.

Delivery within the United Kingdom:
  • For orders under £25.00 - these are normally sent by Royal Mail Standard Second Class Post, and  delivery is normally within 2-3 working days from despatch.
  • For items over £25.00 - these are normally sent by Royal Mail Second Class Signed For, and  delivery is normally within 2-3 working days from despatch.
  • For larger orders I despatch by Royal Mail's Special Delivery - delivery is guaranteed before 1pm the next working day after despatch. Please contact me if you require a Saturday guaranteed delivery.

If required, you can also upgrade delivery on checkout: for example, to:

  • Royal Mail First Class Post, within the UK, for delivery normally the next working day after despatch (not guaranteed).
  • Royal Mail's Special Delivery - guaranteed delivery within the UK before 1pm the next working day after despatch (not including Saturday delivery). A signature will be required on delivery. Please contact me if you require a Saturday guaranteed delivery.
International delivery:

I despatch to most countries, worldwide.

If a shipping option does not display for your country, please contact me and I will aim to resolve this as quickly as possible.

Delivery to countries within Europe:
  • For orders under £25.00 - these are normally sent by Royal Mail International Standard - estimated delivery time is 3-5 working days from despatch. Orders to some countries may need to be sent by a tracked service.
  • For orders over £25.00 - these are normally sent by Royal Mail International Tracked &/or Signed - estimated delivery time is 3-5 working days from despatch, though can sometimes take a bit longer.

Upgrade from a Standard service to an international tracked service is also available on checkout.

Delivery to USA, Canada, Australia, New Zealand and other countries outside of Europe:
  • For orders under £25.00 - these are normally sent by Royal Mail International Standard - estimated delivery time is 5-7 working days from despatch, though can sometimes take a bit  longer. Orders to some countries may need to be sent by a tracked service.
  • For orders over £25.00 - these are normally sent by Royal Mail International Tracked &/or Signed - estimated delivery time is 5-7 working days from despatch, though can sometimes take a bit longer.

Upgrade from a Standard postal service to an international tracked service is also available on checkout.

NOTE FOR INTERNATIONAL BUYERS (i.e. buyers outside of the United Kingdom):

I advise always always checking, prior to purchase, for any customs charges that might be applicable in your country, as the buyer is responsible for making such payment.

Customs Restrictions (disclaimer): There can sometimes be restrictions on jewellery by Customs in some countries, though the rules around this are not always clear. Unfortunately I cannot be held responsible for any problems at Customs. Please contact your individual country's Customs department, before purchase, if you are unsure whether restrictions might apply.

Secure Payment (via PayPal):

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