Payment & Delivery information can be viewed here
Terms and Conditions:
Please note that any weights displayed under a product's 'additional information' are an approximate weight of the packaged item for shipping purposes (not an exact item weight).
Please check the measurement of the jewellery piece and that the size is correct for you. Jewellery can appear different in close-up photographs and on different screens. Sizes are shown in the listing (in inches then in metric).
Special offers and coupons:
Only one offer or coupon code will apply for any one order.
Please don't hesitate to contact me if you would like further information.
Returns and Exchanges:
I hope you are very happy with your purchase - otherwise, please contact me within 14 days of receipt of your order:
- If you prefer I will arrange a replacement (if available), otherwise I will offer you a refund. I will activate the refund once the item has been returned, and received by me in its original condition, and in the original packaging. I will normally refund the order amount (minus postage and packing cost).
- Please update me with a message once you have posted the item you are returning, so that I can expect its delivery.
- Please return item/s well packaged, in the condition originally received and in the original packaging, to my returns address (provided on the outer parcel).
- I recommend returns to be made by a trackable postal service.
- Any refund due may be reduced if an item is received incomplete or damaged.
For returns within the UK a 'Proof of Posting' may also be obtained at the post office counter.
If an item is delivered back to me 'Unclaimed', I will contact you (this may be several months after my original despatch date).
I may offer to resend the item (for a repeat postage cost and a handling charge of 5%).
If I do not hear from you, or you do not wish me to resend the item, I will send you a refund of the original item cost (minus the original postage, plus a handling charge of 5%).
Where the item has been 'Unclaimed' I am not able to send any refund unless I receive the item back from the postal service.
Additional Policies and Information:
Items shown are in stock, unless otherwise stated in the listing: e.g. some items are 'Made to Order. Please refer to the item details for specific information.
If a particular postal service becomes unavailable for any reason, I will aim to post by the nearest equivalent and will inform you of this.
Though a problem with your order, or the item's displayed price, is unlikely, I reserve the right to cancel an order. In such case I would notify you and where necessary make any adjustment or activate a full refund.
I will activate a part refund refund if there is overpayment of postage & packing (e.g. for multiple orders).
Customs (International - non-UK orders only), disclaimer:
Occasionally a parcel may be delayed at Customs on reaching the destination country - unfortunately I cannot be held responsible for any such delays, as this is not within my control. For countries where applicable, parcels will be labelled with necessary information for any Customs checks.
I cannot guarantee that there will be no customs taxes or customs duties (which may be charged on arrival at the destination country). The recipient of the parcel must be responsible for any such payment.
Customs Restrictions: There can be restrictions on jewellery by Customs in some countries, though the rules around this are not always clear. Unfortunately I cannot be held responsible for any problems at Customs, so please contact your individual country’s Customs department before purchase if you are unsure whether restrictions might apply.
Please note: natural stone can contain tiny fissures or inclusions.
Exact identification of stone types can sometimes be difficult, as there is such variety, and often similarity between some stones, but identification is made to the best of my knowledge, always supported by careful reference.
I am committed to preserving our natural environment. I am therefore careful to follow the UK guidelines on the collection of natural resources from our region and coastline.
I use mostly natural jewellery boxes which are eco-friendly, and made in recycled card.
The green-coloured bubble wrap, and Sellotape, which I may use in outer packaging, are biodegradable. The card is normally recycled.
If you have any questions, please don't hesitate to contact me and I'll get back to you as soon as possible.
IMPORTANT SAFETY NOTE (please read):
Due to the potential choking hazard of small components the jewellery is not recommended for small children.