Privacy Policy

Read my full, updated privacy policy:

I am committed to keeping your information secure.

Northumbria Gems SSL certificate ensures a secure connection to my website, it authenticates my site's identity and also encrypts any information that you submit.


  • Cookies used on Northumbria Gems website during your browsing session, gather shopping cart data, not your personal information. The 'Cookie Consent' message allows you to give your consent to continue browsing.
  • For account holders: cookies enable you to log in with your user name and password. These cookies are set to expire in 30 days - you can also delete them any time by clearing cookies from your browser.
  • How to disable cookies: You can disable and delete all cookies stored on your computer, normally via your browser privacy settings. To find out how to do this go to "help" on your browser's menu or visit If you disable cookies from your browser some or all areas and functions of the website may not work for you. However, you can always wait and delete the cookies after visiting or purchasing from my website.
  • Please note: Pinterest and Twitter, accessible via the social media links on my website, are platforms with their own cookie policies which I do not have direct control over. You can choose not to access these links on my site, or check cookie policies via their websites. You can also delete cookies at any time by clearing them from your browser.

Secure payment:

Payment is made securely via Paypal - I do not have access to your payment card details or store these details on my website.

GDPR compliancy policy (required by EU from 25th May 2018):

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my website address - - or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

1. Personal information I collect:

To fulfil your order, you must provide me with certain information (which you authorised me to use when ordering), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer

When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list (if you choose to subscribe to my emails, newsletter or register an account on my website I may send news of a new product or offers by email or post)

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your
purchases for internal record-keeping if required by tax law; and

As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested, receive payments and in my legitimate interest to improve
my services.

Contact Form: I use the information you provide in the contact form (personal data captured when submits a contact form will be e.g. name and email address) for customer service purposes. I will retain this information until I have dealt with your query, unless you request otherwise. I will not use this information for marketing purposes, such as sending you my Newsletter, unless you have made an explicit request for this.

Seller Policy and Terms of Use.

3. The third parties with whom I share personal information:

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws: I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.

4. Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. *Please also see 'Comments' section below.

However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Fort these purposes I generally keep your data for the following time period: 5 years.

If you choose to subscribe to my emails, newsletter or register an account on my website I may send news of a new product or offers by email or post. I request that you tick the check box provided when you sign up, to consent to your data being stored temporarily. You can request more information, or unsubscribe at any time, by emailing [email protected]


When visitors leave comments on the site I collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

5. Transfers of Personal Information Outside the EU:

I may store and process your information through third-party hosting services in the UK and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

6. Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

To access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

To change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (such as where I am required to store data for legal reasons) I will generally delete your personal information upon request.

To object. You can object to:
(i) my processing of some of your information based on my legitimate interests and
(ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

To complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you
may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I, Carolyn at, am the data controller of your personal information. If you have any questions or concerns, you may contact me directly. I aim to reply within 1 working day.

Please note:

There may occasionally be further privacy policy updates, which will be shown on this page.